Name of Subject  : IT INFRASTRUCTURE MANAGEMENT (6 IT 6.3)

Unit

Contents

INFRASTRUCTURE MANAGEMENT OVERVIEW: Definitions, Infrastructure management activities, Evolutions of

Systems since 1960s (Mainframes-to-Midrange-to-PCs-to-Client-server computing-to-New age systems) and their

I

management, growth of internet, current business demands and IT systems issues, complexity of today’s

computing environment, Total cost of complexity issues, Value of Systems management for business.

PREPARING FOR INFRASTRUCTURE MANAGEMENT: Factors to consider in designing IT organizations and IT

infrastructure, Determining customer’s Requirements, Identifying System Components to manage, Exist

II

Processes, Data, applications, Tools and their integration, Patterns for IT systems management, Introduction to the

design process for information systems, Models, Information Technology Infrastructure Library (ITIL).

SERVICE DELIVERY PROCESSES: Service-level management, financial management and costing, IT services

III

continuity management, Capacity management, Availability management.

SERVICE SUPPORT PROCESSES: Configuration Management, Service desk, Incident management, Problem

IV

management, Change management, Release management.

STORAGE AND SECURITY MANAGEMENT:  Introduction Security, Identity management, Single sign-on, Access

Management, Basics of network security, LDAP fundamentals, Intrusion detection, firewall, security information

V

management. Introduction to Storage, Backup & Restore, Archive & Retrieve, Space Management, SAN & NAS,