|
M-316 |
|
TOTAL QUALITY MANAGEMENT |
|
Course/Paper : 316 Max.Marks : 70 |
|
|
|
MBA Optional(D) Time : 3 Hrs. |
|
|
|
Objective: |
|
To introduce the students to the basic concepts of total quality management and how the focus of TQM has become so important for all companies in recent times. |
|
|
|
Section A
|
|
Introduction:Concept of quality, Definition, Dimensions of quality, Evolution of TQM,Components of TQM, Developing quality Culture. |
|
Customer Focus and Satisfaction: Meeting Customer needs and Expectations, Translating customer needs into requirements (Kano Model) using customer complaints. |
|
Philosophy of TQM: Philosophies of Deming, Crosby, Juran and Taguchi, PDSA Cycle, Costs of Quality, Measuring quality costs, Criteria for Malcom Balridge Quality Award. |
|
Pre-requisite for TQM: Quality Orientation, Leadership, Employee Involvement, Role of ISO9000 QMS , Organizing for quality. |
|
SQC/SPC Techniques:Control charts for variables and attributes, Acceptance sampling, Process Capability studies, Six Sigma approaches, seven tools of SQC. |
|
Quality Function Deployment(QFD): Building a house of Quality, Voice of Customers, applications of QFD. |
|
Quality by Design: Production and product development tools, Taguchi methods, Design of Experiments, Orthogonal Arrays. |
|
Bench Marking: Evolution, Process of benchmarking, Understanding current performance,Types of Benchmarking, issues in Benchmarking.
Strategic Quality Management: Principles of Quality Management, Linking with strategic quality management process, TQM Implementation, Continual improvement/Kaizen Program, quality circles , roles of BPR. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|