BUSINESS PROCESS RE-ENGINEERING

To provide a greater understanding of effective solutions to change problems that need to combine technological, organizational and people-orientated strategies by adopting a process based approach to change management. To introduce the contingencies that affect management and the most effective measures for dealing with them. To introduce strategic IS/IT planning and how it must relate to business strategy. To demonstrate the use and validity of organizational development models through current real-life case studies.

Section A

Business process reengineering-an overview. Concepts and techniques. Changing business processes: the importance of technology as a driver for organisation.

BPRE & TQM benchmarking, ISO standards. Implementation of BPRE-business process management, principles, Business models, barriers.

Change management-Change and the manager: change and the human resource: the cultural web and the past: the cultural attributes of change.

The importance of communication and the resistance to change: building the culture for successful strategy implementation; the influence IT will have on the internal appearance of organisations in the future.The concept of the learning organisation and its influence on systems development: restructuring the organisation.

Section B

Case and Problems